We offer CURBSIDE DELIVERY on all furniture products on our website. Please check delivery availability to your zip code at the product page. Estimated shipping dates are provided on product pages. However, the factors that are beyond our control such as product availability from the manufacturer and shipping delays en route to our facility may result in exceeding expected delivery estimates.
We at Polestar Furniture arrange for your order to be shipped through the quickest and safest way possible. We randomly inspect merchandise prior to delivery. We will call you to set up a delivery appointment. Deliveries are made Monday through Saturday anytime between 8am and 5pm. The product(s) will be delivered to your ground floor apt, curb, front door, or garage. Please note that this service does not include delivery inside your home or office, so be prepared. Someone will have to be on hand to meet the driver and sign for the package. It is the customers responsibility to transport the product(s) inside.
Please make sure that you inspect the package(s) at the time of delivery. Do NOT sign the delivery receipt until you (or your agent) have inspected the merchandise for damage during shipping. By signing the delivery slip during a delivery you are accepting the merchandise "in good and satisfactory condition". If your product(s) have any visible damage, please write, "Product Damaged" clearly on the delivery receipt. Do NOT keep the affected part/product - have the delivery team bring it back to our warehouse for replacement. If you do decide to keep the affected part/product - the sale will become FINAL and no damage claims will be accepted for replacement after the delivery team leaves. No Damage Claims will be allowed if the merchandise has been signed for clear at the time of delivery.
It is extremely important that you include the best phone number to reach you in your contact information. If we are unable to reach the customer after several attempts via phone and e-mail, we recall all merchandise and it will be treated as a Return. The same applies if a customer is not available to accept a delivery at a previously arranged time after an appointment had been scheduled and the delivery cannot be completed. Please read our return policy and relevant fees at https://polestarfurniture.com/return-policy/ .
If you prefer to pick your item(s) from our warehouse which belongs to Luna Furniture, you should pay a handling fee which covers the cost of expenses related to fulfillment, such as warehouse storage cost nad other costs. HANDLING FEE IS NOT REFUNDABLE. Pick up Hours: Monday to Saturday 12pm to 5pm
We rely strictly on our manufacturers to provide us with correct stock updates. If an item is discontinued, this may mean the manufacturer is not producing the item any more once stock is depleted. In these cases, we might not be able to fulfill the order. If we are not able to fulfill the order, we will notify you, and cancel order in our system.